Articles I've written for customers on IT issues.
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4 years ago
  1. reference: wikipedia on VOIP:
  2. "Communication on the IP network is
  3. perceived as less reliable in contrast to the circuit-switched public
  4. telephone network because it does not provide a network-based mechanism
  5. to ensure that data packets are not lost, and are delivered in
  6. sequential order. It is a best-effort network without fundamental
  7. Quality of Service (QoS) guarantees. Voice, and all other data, travels
  8. in packets over IP networks with fixed maximum capacity. This system may
  9. be more prone to data loss in the presence of congestion[a] than
  10. traditional circuit switched systems; a circuit switched system of
  11. insufficient capacity will refuse new connections while carrying the
  12. remainder without impairment, while the quality of real-time data such
  13. as telephone conversations on packet-switched networks degrades
  14. dramatically.[16] Therefore, VoIP implementations may face problems with
  15. latency, packet loss, and jitter.[16][17]"
  16. Based on my own experience
  17. I've seen VOIP have occasional dropouts.
  18. I've seen copper be bombproof.
  19. When copper was laid, it was done with care,
  20. and it was built to last. VOIP is tacked onto internet connections as an
  21. afterthought. It can work, but it can certainly not work. Where
  22. on the other hand, copper will always work. Even if the power or internet
  23. goes down.
  24. Verdict: VOIP or Copper is ok, but copper will always be more reliable.