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1114 lines
42 KiB
1114 lines
42 KiB
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html xmlns="http://www.w3.org/1999/xhtml" dir="ltr" lang='en-US' xml:lang='en-US' >
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<head>
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<meta name="company_code" content="hpe">
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<meta name="robots" content="INDEX,NOFOLLOW">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<meta name="page_content" content="Services">
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<meta name="segment" content="Commercial.Large">
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<meta http-equiv="X-UA-Compatible" content="IE=edge">
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<meta name="bu" content="Shared">
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<link rel="canonical" href="https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c01146236">
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<meta http-equiv="Cache-Control" content="no-cache">
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<meta name="user_profile" content="Commercial">
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<meta name="author" content="Hewlett Packard Enterprise">
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<meta name="target_country" content="us">
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<meta name="web_section_id" content="R11554">
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<meta http-equiv="Content-Style-Type" content="text/css">
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<meta name="lifecycle" content="Support">
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<meta name="hp_design_version" content="hpexpnontridion">
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<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
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<link rel="stylesheet" type="text/css" href="/resource3/hpsc/common/css/hpsc.css?v=PI18"></link>
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<script src="https://h50007.www5.hpe.com/hfws-static/js/framework/jquery/v-2-2-0/jquery.js"></script>
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<script src="https://h50007.www5.hpe.com/hfws/us/en/hpe/slim/root?contentType=js&hide_head_text=true"></script>
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<link rel="stylesheet" type="text/css" href="/resource3/hpui/hpe/css/jquery/jquery-ui-1.9.2.custom.css?v=PI18">
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<link rel="stylesheet" href="/resource3/hpui/hpe/css/jquery.dataTables.css?v=PI18">
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<link rel="stylesheet" href="/resource3/hpui/hpe/css/jstree.css?v=PI18">
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<link rel="stylesheet" href="/resource3/hpui/hpe/css/hpui-hpe-caas.css?v=PI18">
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jquery-1.8.2.min.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/ui/jquery-ui-1.9.2.custom.min.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jquery.hoverIntent.minified.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jquery.i18n.properties-min-1.0.9.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jquery.dataTables.min.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jquery.pagination.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jquery.cookie.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jquery.dd.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/jstree.js?v=PI18"></script>
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<script type="text/javascript" src="/resource3/hpui/hpe/js/hpui-hpe-caas.min.js?v=PI18"></script>
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<link rel="shortcut icon" type="image/x-icon" href="/resource3/hpui/hpe/images/hpe_favicon.ico">
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<script language="JavaScript" type="text/javascript">
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var HPUI_URL = '/resource3';
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var HPUI_LOCALE = 'en-US';
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var HPUI_COUNTRY_NAME = 'United States';
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var HPUI_LANGUAGE_NAME = 'English';
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var CTY = 'US';
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var LNG = 'en';
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</script>
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<script language="JavaScript" type="text/javascript" >
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function dynamicallyInjectFile(fileName, fileType) {
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let tagElement;
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if (fileType == 'js') { // For JS fileType
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tagElement = document.createElement('script');
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tagElement.setAttribute('type','text/javascript');
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tagElement.setAttribute('class', 'coveo-script'); // Specifically required for coveo
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tagElement.setAttribute('src', fileName);
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} else if (fileType == 'css') { // For CSS fileType
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tagElement = document.createElement('link');
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tagElement.setAttribute('rel', 'stylesheet');
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tagElement.setAttribute('type', 'text/css');
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tagElement.setAttribute('href', fileName);
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}
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if (typeof tagElement != 'undefined')
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document.getElementsByTagName('head')[0].appendChild(tagElement);
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}
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var activeFeaturesList = ["coveo"];
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var coveoJsURL = 'https://static.cloud.coveo.com/searchui/v2.5549/js/CoveoJsSearch.Lazy.min.js';
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var coveoCSSURL = 'https://static.cloud.coveo.com/searchui/v2.5549/css/CoveoFullSearch.min.css';
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if ((activeFeaturesList != null) && (activeFeaturesList.indexOf("coveo") > -1)) {
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dynamicallyInjectFile(coveoJsURL, 'js');
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dynamicallyInjectFile(coveoCSSURL, 'css');
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}
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</script>
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<script language="JavaScript" type="text/javascript" id="saHeaderFooterOptions">
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var saHeaderFooterOptions = {
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header: {
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load: true,
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userName: '',
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profileLink: '',
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signOutLink: '',
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registerLink: 'https://cf.passport.hpe.com/hppcf/createuser.do?lang=en&cc=US&hpappid=CURIOSITY_PRO_HPE&applandingpage=https%3A%2F%2Fsupport.hpe.com%2Fdwf-hf%2Fpublic%2Fpages%2Freturn%3Ftarget%3Dhttps%253A%252F%252Fsupport.hpe.com%252Fhpsc%252Fdoc%252Fpublic%252Fdisplay%253FdocId%253Demr_na-c01146236&applandingpage2=https%3A%2F%2Fsupport.hpe.com%2Fdwf-hf%2Fpublic%2Fpages%2Freturn%3Ftarget%3Dhttps%253A%252F%252Fsupport.hpe.com%252Fhpsc%252Fdoc%252Fpublic%252Fdisplay%253FdocId%253Demr_na-c01146236',
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searchLink: '/hpesc/public/home',
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settingsLink: '/portal/site/hpsc/settings',
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siteHelpLink: '/portal/site/hpsc/template.PUBLIC_SPF_GLOBAL_HELP',
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siteSupportLink: '/portal/site/hpsc/public/help/contactHP/questions',
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hpeContactLink: 'https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW',
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hpeHomeLink: 'https://www.hpe.com/us/en/home.html',
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activeFeatures: activeFeaturesList,
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menuLinks: [
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[
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{
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"id": "sa2_support_home",
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"text": "Support Center home",
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"href": "/hpesc/public/home"
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},
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{
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"id": "sa2_warranty_check",
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"text": "Warranty check",
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"href": "/hpsc/wc/public/home"
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},
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{
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"id": "sa2_support_cases",
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"text": "Submit or manage support cases",
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"href": "/portal/site/hpsc/public/scm/home?lc=en-US&cc=US"
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},
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{
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"id": "sa2_my_contract_and_warranties",
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"text": "My contracts and warranties",
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"href": "/portal/site/hpsc/aae/home"
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},
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{
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"id": "sa2_patch_management",
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"title": "Requires an active software updates support agreement.",
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"text": "Patch management",
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"href": "/portal/site/hpsc/patch/home"
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},
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{
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"id": "sa2_diagnostic_passwords",
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"title": "Requires an active hardware contract.",
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"text": "Diagnostic passwords",
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"href": "/hpsc/diag/view"
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}
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],
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[
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{
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"id": "sa2_my_it_environment",
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"text": "My IT Environment",
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"href": "/portal/site/hpsc/it"
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}
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],
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[
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{
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"id": "sa2_datacenter_care",
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"title": "Resources for current customers of Datacenter Care.",
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"text": "My Datacenter Care",
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"href": "/hpesc/home/datacentercare"
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},
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{
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"id": "sa2_ahsv",
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"text": "HPE Active Health System Viewer",
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"href": "/hpesc/ahsv"
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},
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{
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"id": "sa2_infosight",
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"text": "InfoSight",
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"target": "infosight",
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"href": "https://infosight.hpe.com"
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},
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{
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"id": "sa2_networking_portal",
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"text": "My Networking Portal",
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"target": "network",
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"href": "https://www.hpe.com/networking/support"
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},
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{
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"id": "sa2_aruba_portal",
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"text": "Aruba Support Portal",
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"target": "aruba",
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"href": "https://asp.arubanetworks.com"
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},
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{
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"id": "sa2_bluedata_portal",
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"text": "BlueData Support Portal",
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"target": "bluedata",
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"href": "https://bluedata.zendesk.com/"
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},
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{
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"id": "sa2_software_updates_and_licensing",
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"title": "Requires an active software updates support agreement.",
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"text": "HPE Software updates & licensing",
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"target": "usb",
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"href": "https://h20575.www2.hpe.com/tsusbportal/index.do?lc=EN_US&src=HPSC"
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}
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],
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[
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{
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"id": "sa2_forums",
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"text": "Forums",
|
|
"target": "forums",
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|
"href": "http://community.hpe.com/"
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|
},
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|
{
|
|
"id": "sa2_chat",
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|
"text": "Chat with HPE",
|
|
"target": "chat",
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|
"href": "https://pg-receiver-pro.glb.itcs.hpe.com/WclWeb/WclEntry.aspx?origin=acc&cc=us&lang=en&co=hpe"
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}
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]
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],
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localeLinks: [
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{
|
|
"id": "es-AR",
|
|
"text": "Argentina",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=AR&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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},
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{
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"id": "en-AU",
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|
"text": "Australia",
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|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=AU&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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},
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{
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|
"id": "fr-BE",
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|
"text": "Belgique",
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|
"href": "/dwf-hf/public/pages/switchLocale?lang=fr&cc=BE&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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},
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|
{
|
|
"id": "es-BO",
|
|
"text": "Bolivia",
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|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=BO&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "pt-BR",
|
|
"text": "Brasil",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=pt&cc=BR&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "en-CA",
|
|
"text": "Canada",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=CA&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "fr-CA",
|
|
"text": "Canada-français",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=fr&cc=CA&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "es-CL",
|
|
"text": "Chile",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=CL&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "es-CO",
|
|
"text": "Colombia",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=CO&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "de-DE",
|
|
"text": "Deutschland",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=de&cc=DE&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "es-EC",
|
|
"text": "Ecuador",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=EC&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "es-ES",
|
|
"text": "España",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=ES&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "fr-FR",
|
|
"text": "France",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=fr&cc=FR&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "en-IN",
|
|
"text": "India",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=IN&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "en-IE",
|
|
"text": "Ireland",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=IE&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "it-IT",
|
|
"text": "Italia",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=it&cc=IT&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "es-MX",
|
|
"text": "México",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=MX&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "nl-NL",
|
|
"text": "Nederland",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=nl&cc=NL&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "en-NZ",
|
|
"text": "New Zealand",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=NZ&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "de-AT",
|
|
"text": "Österreich",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=de&cc=AT&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "es-PY",
|
|
"text": "Paraguay",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=PY&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "es-PE",
|
|
"text": "Perú",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=PE&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "pl-PL",
|
|
"text": "Polska",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=pl&cc=PL&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "pt-PT",
|
|
"text": "Portugal",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=pt&cc=PT&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "es-PR",
|
|
"text": "Puerto Rico",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=PR&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
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|
{
|
|
"id": "de-CH",
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|
"text": "Schweiz",
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|
"href": "/dwf-hf/public/pages/switchLocale?lang=de&cc=CH&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "en-ZA",
|
|
"text": "South Africa",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=ZA&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
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|
{
|
|
"id": "fr-CH",
|
|
"text": "Suisse",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=fr&cc=CH&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
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|
},
|
|
{
|
|
"id": "en-GB",
|
|
"text": "United Kingdom",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=GB&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "en-US",
|
|
"text": "United States",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=en&cc=US&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "es-UY",
|
|
"text": "Uruguay",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=UY&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "es-VE",
|
|
"text": "Venezuela",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=es&cc=VE&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "ru-RU",
|
|
"text": "Россия",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=ru&cc=RU&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "zh-CN",
|
|
"text": "中国",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=zh&cc=CN&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "zh-TW",
|
|
"text": "台灣",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=zh&cc=TW&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "ja-JP",
|
|
"text": "日本",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=ja&cc=JP&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "zh-HK",
|
|
"text": "香港",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=zh&cc=HK&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
},
|
|
{
|
|
"id": "ko-KR",
|
|
"text": "대한민국",
|
|
"href": "/dwf-hf/public/pages/switchLocale?lang=ko&cc=KR&target=https%3A%2F%2Fsupport.hpe.com%2Fhpsc%2Fdoc%2Fpublic%2Fdisplay%3FdocId%3Demr_na-c01146236"
|
|
}
|
|
]
|
|
},
|
|
footer: {
|
|
load: true,
|
|
termsOfUseLink: 'https://www.hpe.com/us/en/about/legal/terms-of-use.html',
|
|
privacyLink: 'https://www.hpe.com/us/en/legal/privacy.html'
|
|
}
|
|
};
|
|
</script>
|
|
<script language="JavaScript" type="text/javascript" >
|
|
function initSAHeaderFooter() {
|
|
window._SA.initialize(saHeaderFooterOptions);
|
|
}
|
|
</script>
|
|
<script src="/resource3/hpsc/hf/js/saHeaderFooterBootstrap.js?v=PI18" onload="initSAHeaderFooter()"></script>
|
|
<script language="JavaScript" type="text/javascript">
|
|
var dwfUser = {
|
|
id: 'GUEST_USER_EN_US', firstName: '', lastName: '', fullName: '', email: '', phone: '', extension: '',
|
|
residentTimezone: { id: 'America/Los_Angeles', name: 'PDT', offset: -420 },
|
|
residentCountry: { id: 'US', name: 'United States' },
|
|
registeredLanguage: { id: 'en', name: 'English' },
|
|
guest: true
|
|
};
|
|
</script>
|
|
<link rel="stylesheet" type="text/css" href="/resource3/hpsc/hf/css/dwf-hf.css"></link>
|
|
|
|
<script language="javascript" type="text/javascript">
|
|
jQuery.noConflict();
|
|
</script>
|
|
|
|
<link href="/resource3/hpsc/doc/css/document.css" rel="stylesheet" />
|
|
<title> HPE Support document - HPE Support Center</title>
|
|
</head>
|
|
<body>
|
|
|
|
<div id="everything" class="everything">
|
|
<div id="content">
|
|
|
|
|
|
|
|
<div id="header_container">
|
|
<div id="hpe_slim_header_wrapper">
|
|
<div id="hpe_slim_header" class="hpe_slim_header" style="pointer-events:none; position:relative; z-index:21;"></div>
|
|
</div>
|
|
<div id="header" class="header"></div>
|
|
</div>
|
|
|
|
|
|
|
|
|
|
<div id="horizontalNavigation" class="horizontalNavigation" style="margin-top: 5px;"></div>
|
|
<div id="body" class="body" style="">
|
|
<div style="margin-left: 18px; margin-right: 18px; margin-top: 20px; padding-bottom: 20px;">
|
|
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|
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<style>
|
|
div.textareaContainer .ui-wrapper {
|
|
overflow: visible !important;
|
|
}
|
|
</style>
|
|
|
|
<script type="text/javascript">
|
|
|
|
//these variables are used in survey
|
|
var SP_DOC_ID = 'emr_na-c01146236-3';
|
|
var SP_DOC_TITLE = 'HPE Systems Insight Manager - Setting Up Email Notifications';
|
|
var SP_DOC_LANG= 'en_US';
|
|
|
|
String.prototype.escape = function() {
|
|
var tagsToReplace = {
|
|
'&': '&',
|
|
'<': '<',
|
|
'>': '>'
|
|
};
|
|
return this.replace(/[&<>]/g, function(tag) {
|
|
return tagsToReplace[tag] || tag;
|
|
});
|
|
};
|
|
|
|
document.title = 'HPE Systems Insight Manager - Setting Up Email Notifications'.escape();
|
|
|
|
function printDocument() {
|
|
var startHtml = "";
|
|
|
|
startHtml +='<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"><html><meta http-equiv="X-UA-Compatible" content="IE=edge">'+
|
|
'<link href="/resource3/hpsc/doc/css/document.css" rel="stylesheet" />'+
|
|
'<style>'+
|
|
'@media print{body{font-family:Arial;font-size:12px}.smalltext{font-size:9px;}.noprint{display:none;}}'+
|
|
'body{font-family:Arial;font-size:12px}.smalltext{font-size:9px;}'+
|
|
'table.hpui-standard-table tr td{font-size:12px}'+
|
|
'</style>';
|
|
|
|
var hpPrintLogo = '<div style="text-align:left;width:900px;padding-bottom:20px;">'+
|
|
'<img class="hf_printable" src="/resource3/hpsc/common/images/hpesm_pri_blk_pos_rgb.png" alt="HP logo" title="HP logo" style="vertical-align:middle;cursor:pointer">'+
|
|
'<h2 class="hpui-emphasized-text" style="display:inline-block;vertical-align:middle;padding-left: 14px;font-size:24px;"> HPE Support Center</h2>'+
|
|
'</div>';
|
|
|
|
var printButton='<FORM><center><INPUT TYPE="BUTTON" VALUE="PRINT" TITLE="PRINT" ONCLICK="window.print()" CLASs="noprint" '+
|
|
'style="cursor:pointer"/></center></FORM><br />';
|
|
var endHtml='</html>';
|
|
|
|
var prtContent = document.getElementById("printContent");
|
|
var disp_setting="toolbar=yes,location=no,directories=no,menubar=yes,scrollbars=yes, width=1000, height=765";
|
|
var WinPrint = window.open('', '', disp_setting);
|
|
WinPrint.document.open();
|
|
|
|
WinPrint.document.write(startHtml);
|
|
WinPrint.document.write(printButton);
|
|
WinPrint.document.write(hpPrintLogo);
|
|
WinPrint.document.write(prtContent.innerHTML);
|
|
WinPrint.document.write(endHtml);
|
|
|
|
WinPrint.document.close();
|
|
WinPrint.focus();
|
|
}
|
|
function documentFeedback(rate) {
|
|
var surveyParams = {RatingValue:rate,DocumentLanguage:SP_DOC_LANG,DocumentTitle:SP_DOC_TITLE,DocumentID:SP_DOC_ID,BrowserLanguage:HPUI_LOCALE,HPSCLang:LNG,Q_lang:LNG,Referer:window.location.href};
|
|
var surveyURL = 'https://hpeops.qualtrics.com/jfe/form/SV_8AERIqQNvFYS2Pj?'+jQuery.param(surveyParams);
|
|
popupwindow(surveyURL, 'survey', 800, 600);
|
|
}
|
|
function popupwindow(url, title, windowWidth, windowHeight) {
|
|
var windowLeft = Math.round((screen.width/2)-(windowWidth/2));
|
|
var windowTop = Math.round((screen.height/2)-(windowHeight/2));
|
|
return window.open(url, title, 'toolbar=no, location=no, directories=no, status=no, '
|
|
+ 'menubar=no, scrollbars=yes, resizable=no, copyhistory=no, width=' + windowWidth
|
|
+ ', height=' + windowHeight + ', top=' + windowTop + ', left=' + windowLeft);
|
|
}
|
|
function openFeedbackForm(){
|
|
hpuiOpenForm(jQuery("#feedbackDiv"), window);
|
|
}
|
|
function checkLength( o) {
|
|
if ( o.val().trim()=="") {
|
|
hpuiSetError(o); // FYI: see Form Elements in this guide
|
|
jQuery("#errorTips").show();
|
|
return false;
|
|
} else {
|
|
jQuery("#errorTips").hide();
|
|
hpuiSetOK(o); // FYI: see Form Elements in this guide
|
|
return true;
|
|
}
|
|
}
|
|
|
|
function checkNotHelpSelectOption(feedbackcodeTwo,codeTwoSelect) {
|
|
if (feedbackcodeTwo=='nothelpful' && codeTwoSelect.val()=='0') {
|
|
hpuiSetError(codeTwoSelect); // FYI: see Form Elements in this guide
|
|
jQuery("#errorTips").show();
|
|
return false;
|
|
} else {
|
|
jQuery("#errorTips").hide();
|
|
hpuiSetOK(codeTwoSelect); // FYI: see Form Elements in this guide
|
|
return true;
|
|
}
|
|
}
|
|
|
|
function anyHelpOptionRadionSelected(helpRadionBtn){
|
|
if (!(helpRadionBtn.is(':checked'))) {
|
|
hpuiSetError(helpRadionBtn); // FYI: see Form Elements in this guide
|
|
jQuery("#errorTips").show();
|
|
return false;
|
|
} else {
|
|
jQuery("#errorTips").hide();
|
|
hpuiSetOK(helpRadionBtn); // FYI: see Form Elements in this guide
|
|
return true;
|
|
}
|
|
|
|
}
|
|
|
|
|
|
|
|
jQuery(function() {
|
|
// Helper vars for use during submit - see below
|
|
var feedbackTxt = jQuery( "#feedbackTxt" ),
|
|
codeTwoSelect = jQuery("#codeTwoSelect"),
|
|
helpRadionBtn=jQuery("input[name='codeTwo']"),
|
|
tips = jQuery( "#tips" );
|
|
|
|
// Attributes for form overlay
|
|
jQuery( "#feedbackDiv" ).dialog({
|
|
minWidth: 1000, // width in pixels
|
|
autoOpen: false, // true or false
|
|
modal: true,
|
|
draggable: false,
|
|
closeOnEscape: false,
|
|
resizable: false,
|
|
dialogClass: 'hpui-overflow-visible',
|
|
buttons: [
|
|
// your first button
|
|
|
|
{
|
|
text: "Submit", // button label, eg: Submit
|
|
click: function() { // button action, eg:
|
|
|
|
if (anyHelpOptionRadionSelected(helpRadionBtn) && checkNotHelpSelectOption(jQuery("input[name='codeTwo']:checked").val(),codeTwoSelect) && checkLength(feedbackTxt)) { // If OK then...
|
|
//jQuery( this ).dialog( "close" ); // Close the overlay
|
|
ajaxSaveFeedback();
|
|
} else { // Otherwise...
|
|
tips.show(); // Show errors and keep open
|
|
}
|
|
}
|
|
// no class means default style
|
|
}
|
|
],
|
|
close: function() { // cleanup on close, eg:
|
|
hpuiReset("feedbackForm"); // Reset the form elements
|
|
jQuery("#saveFeedbackProgress").dialog("close");
|
|
jQuery("#errorTips").hide(); // Hide any form errors
|
|
}
|
|
});
|
|
});
|
|
|
|
|
|
function ajaxSaveFeedback(){
|
|
var docId = jQuery("#docIdVal").val();
|
|
var feedbackText=encodeURIComponent(jQuery("#feedbackTxt").val().trim());
|
|
var codeTwo=jQuery("input[name='codeTwo']:checked").val();
|
|
var docTitle=encodeURIComponent('HPE Systems Insight Manager - Setting Up Email Notifications');
|
|
if (codeTwo=='nothelpful'){
|
|
codeTwo =jQuery("#codeTwoSelect").val();
|
|
}
|
|
hpuiOpenProgressIndicator(jQuery("#saveFeedbackProgress"), window);
|
|
jQuery.ajax({
|
|
type : "POST",
|
|
url : "/hpsc/doc/public/saveFeedback",
|
|
data : "docId="+docId+"&feedbackText="+feedbackText+"&codeTwo="+codeTwo+"&docTitle="+docTitle,
|
|
success: function(result){
|
|
jQuery("#saveFeedbackProgress").dialog("close");
|
|
showSuccessorErrorMsg(result);
|
|
},
|
|
error : function(e) {
|
|
jQuery("#saveFeedbackProgress").dialog("close");
|
|
console.log("ERROR: ", e);
|
|
}
|
|
});
|
|
}
|
|
|
|
function documentFeedback(rate) {
|
|
var surveyParams = {RatingValue:rate,DocumentLanguage:SP_DOC_LANG,DocumentTitle:SP_DOC_TITLE,DocumentID:SP_DOC_ID,BrowserLanguage:HPUI_LOCALE,HPSCLang:LNG,Q_lang:LNG,Referer:window.location.href};
|
|
var surveyURL = 'https://hpeops.qualtrics.com/jfe/form/SV_8AERIqQNvFYS2Pj?'+jQuery.param(surveyParams);
|
|
popupwindow(surveyURL, 'survey', 800, 600);
|
|
}
|
|
function popupwindow(url, title, windowWidth, windowHeight) {
|
|
var windowLeft = Math.round((screen.width/2)-(windowWidth/2));
|
|
var windowTop = Math.round((screen.height/2)-(windowHeight/2));
|
|
return window.open(url, title, 'toolbar=no, location=no, directories=no, status=no, '
|
|
+ 'menubar=no, scrollbars=yes, resizable=no, copyhistory=no, width=' + windowWidth
|
|
+ ', height=' + windowHeight + ', top=' + windowTop + ', left=' + windowLeft);
|
|
}
|
|
|
|
function showHideDiv(){
|
|
jQuery("#notHelpSelectoption").show();
|
|
|
|
}
|
|
|
|
function hideSelectDiv(){
|
|
jQuery("#notHelpSelectoption").hide();
|
|
|
|
}
|
|
|
|
jQuery(function() {
|
|
jQuery( "#successmessagediv" ).dialog({
|
|
minWidth: 500, // width in pixels
|
|
autoOpen: false, // true or false
|
|
modal: true,
|
|
draggable: false,
|
|
closeOnEscape: false,
|
|
resizable: false,
|
|
dialogClass: 'hpui-overflow-visible',
|
|
buttons: [
|
|
// your first button
|
|
|
|
{
|
|
text: "Close",
|
|
click: function() { // button action, eg:
|
|
jQuery( this ).dialog( "close" ); // Close the overlay
|
|
jQuery("#saveFeedbackProgress").dialog("close");
|
|
}
|
|
}
|
|
|
|
],
|
|
close: function() { // cleanup on close, eg:
|
|
}
|
|
});
|
|
});
|
|
|
|
jQuery(function() {
|
|
jQuery( "#errormessagediv" ).dialog({
|
|
minWidth: 550, // width in pixels
|
|
autoOpen: false, // true or false
|
|
modal: true,
|
|
draggable: false,
|
|
closeOnEscape: false,
|
|
resizable: false,
|
|
dialogClass: 'hpui-overflow-visible',
|
|
buttons: [
|
|
// your first button
|
|
|
|
{
|
|
text: "Close", // button label, eg: Submit
|
|
click: function() { // button action, eg:
|
|
jQuery( this ).dialog( "close" ); // Close the overlay
|
|
jQuery("#saveFeedbackProgress").dialog("close");
|
|
}
|
|
}
|
|
|
|
],
|
|
close: function() { // cleanup on close, eg:
|
|
jQuery("#saveFeedbackProgress").dialog("close");
|
|
}
|
|
});
|
|
});
|
|
|
|
function showSuccessorErrorMsg(retMsg){
|
|
if(retMsg!=null && retMsg!=''){
|
|
var retMsgArr=retMsg.split("APPMSG");
|
|
if(retMsgArr!=null && retMsgArr[0]=='1' ){
|
|
jQuery( "#feedbackDiv" ).dialog( "close" );
|
|
jQuery("#pdfContent").hide();
|
|
hpuiOpenForm(jQuery("#successmessagediv"), window);
|
|
jQuery("#successmessageinnerdiv").html(retMsgArr[1]);
|
|
}else{
|
|
jQuery( "#feedbackDiv" ).dialog( "close" );
|
|
jQuery("#pdfContent").hide();
|
|
hpuiOpenForm(jQuery("#errormessagediv"), window);
|
|
jQuery("#errormessageinnerdiv").html(retMsgArr[1]);
|
|
}
|
|
|
|
}
|
|
|
|
}
|
|
|
|
jQuery(function() {
|
|
// Attributes for progress indicator box
|
|
jQuery("#saveFeedbackProgress").dialog({
|
|
minWidth: 400, // width in pixels
|
|
autoOpen: false, // true or false
|
|
modal: true,
|
|
draggable: false,
|
|
closeOnEscape: false,
|
|
dialogClass: 'no-close'
|
|
});
|
|
});
|
|
</script>
|
|
<div class="top-clear"></div>
|
|
|
|
<table cellpadding="0" cellspacing="0" border="0" class="hpui-secondary-text1" style="width:100%;padding-left:0px;">
|
|
<tr style="vertical-align: top;padding-left:0px;">
|
|
<td align="left" style="vertical-align:top;padding-right: 10px;padding-left:0px;">
|
|
|
|
</td>
|
|
|
|
<td align="right" style="padding-bottom:20px; vertical-align:middle;padding-top:5px;">
|
|
<a class="hpui-standalone-function-link" onclick="javascript:printDocument();"><span class="hpui-print-icon">Print</span></a>
|
|
<span style="color:#ccc;" class="hpui-margin-left-10 hpui-margin-right-10">|</span>
|
|
|
|
|
|
|
|
|
|
<span><a class="hpui-standalone-function-link" href="#bottom">Rate this content</a></span>
|
|
|
|
|
|
</td>
|
|
|
|
</tr>
|
|
</table>
|
|
|
|
|
|
|
|
<div id="printContent">
|
|
<div id="docDisplayForSearch">
|
|
<a id="top"></a>
|
|
<table cellpadding="0" cellspacing="0" border="0" class="IE8" style="table-layout: fixed; width: 95%">
|
|
<tr>
|
|
<td style="width: 95% ;WHITE-SPACE: normal; word-wrap: break-word; word-break: normal; padding-right: 4px;">
|
|
<!--begin payload-->
|
|
|
|
|
|
<h1 xmlns:xalan="http://xml.apache.org/xalan" class="ods_si_title">HPE Systems Insight Manager - Setting Up Email Notifications</h1>
|
|
<div class="ods_si_fix">
|
|
|
|
<div class="ods_si_issue">
|
|
|
|
<div class="ods_si_para">
|
|
|
|
<span class="ods_si_issue_lbl">ISSUE: </span>
|
|
|
|
</div>
|
|
|
|
<p class="ods_si_para">Where are email notifications setup within HPE Systems Insight Manager (HPE SIM) 5.1?</p>
|
|
|
|
</div>
|
|
|
|
<div class="ods_si_solution">
|
|
|
|
<div class="ods_si_para">
|
|
|
|
<span class="ods_si_solution_lbl">SOLUTION: </span>
|
|
|
|
</div>
|
|
|
|
<p class="ods_si_para">First, the SMTP server to be used and the sender's email address needs to be specified:</p>
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<p class="ods_si_para">
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<span class="ods_si_ui_element">Options -> Events -> Automatic Event Handling -> E-Mail Settings</span>
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</p>
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<p class="ods_si_para"> <img src="/hpsc/doc/public/imageServlet?DOCID=emr_na-c01146236-3/c01146237.gif" alt="" title="" xmlns:xlink="http://www.w3.org/1999/xlink">
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</p>
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<p class="ods_si_para">Note that HPE SIM requires the SMTP server to support anonymous relay.</p>
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<p class="ods_si_para">Second, an Automatic Event Handling Task will need to be constructed/modified to gather the events and forward them to the proper destination. </p>
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<p class="ods_si_para">Go to:</p>
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<p class="ods_si_para">
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<span class="ods_si_ui_element">Options -> Events -> Automatic Event Handling -> [New Task, Manage Tasks] -> Select Name -> Select Event Collection -> Select System Collection -> Select Actions</span>.<br>
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<br>
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<img src="/hpsc/doc/public/imageServlet?DOCID=emr_na-c01146236-3/c01146238.gif" alt="" title="">
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</p>
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<p class="ods_si_para">The email addresses may be separated by commas. Hit <span class="ods_si_ui_element">Next</span> to move on to the next screen and complete the Automatic Event Handling task configuration.</p>
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<p class="ods_si_para">When modifying an existing Automatic Event Handling task's email settings, it is not possible to skip directly to the relevant screen; it is necessary to hit <span class="ods_si_ui_element">Next</span> on each respective configuration screen, except the last. </p>
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<p class="ods_si_para">Once the modifications are made, hit <em class="ods_si_emphasis_italic">Next</em> until the configuration has been completed.</p>
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<b>Legal Disclaimer:</b> Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models.
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